/* AI客服副驾 - ZNT88 Commercial UI V1 */
html body #agent-page[data-kefu-fujia-root] {
    --kf-brand: #FF5A5F;
    --kf-brand-hover: #CC3A3F;
    --kf-bg-main: #FFFFFF;
    --kf-bg-section: #F7F8FA;
    --kf-border: #EBEBEB;
    --kf-primary: #111111;
    --kf-secondary: #555555;
    --kf-muted: #999999;
}

html body #agent-page[data-kefu-fujia-root] #agent-work-main {
    max-width: none !important;
    min-width: 0;
    min-height: 0;
    padding: 16px 20px !important;
    height: calc(100dvh - 32px) !important;
    overflow: hidden;
    background: #FFFFFF;
    box-sizing: border-box;
}

html body #agent-page[data-kefu-fujia-root] .kf-shell {
    height: 100% !important;
    min-height: 0;
    display: flex;
    flex-direction: column;
    color: var(--kf-primary);
    background: #FFFFFF;
    font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", "PingFang SC", "Microsoft YaHei", system-ui, sans-serif;
}

/* 顶部标题区：严格遵守规范第8章及现有智能体标题组件，只显示标题，不增加Logo */
html body #agent-page[data-kefu-fujia-root] .kf-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin: 0 0 12px;
    flex: 0 0 auto;
}

html body #agent-page[data-kefu-fujia-root] .kf-title {
    margin: 0;
    font-size: 24px;
    font-weight: 700;
    line-height: 1.3;
    color: #111111 !important;
}

/* V0.2 admin-only text AI experience: ephemeral demo/manual input, no archive write. */
html body #agent-page[data-kefu-fujia-root] .kf-text-ai-experience {
    margin: 0 0 8px;
    padding: 8px 10px;
    border: 1px solid #EBEBEB;
    border-left: 3px solid #FF5A5F;
    border-radius: 12px;
    background: rgba(255,90,95,0.04);
}
html body #agent-page[data-kefu-fujia-root] .kf-text-ai-head,
html body #agent-page[data-kefu-fujia-root] .kf-text-ai-controls {
    display: flex;
    align-items: center;
    gap: 8px;
    flex-wrap: wrap;
}
html body #agent-page[data-kefu-fujia-root] .kf-text-ai-controls {
    flex-wrap: nowrap;
    min-width: 0;
}
html body #agent-page[data-kefu-fujia-root] .kf-text-ai-head {
    justify-content: space-between;
    margin-bottom: 8px;
}
html body #agent-page[data-kefu-fujia-root] .kf-text-ai-head .kf-section-title {
    margin: 0;
    color: #111111 !important;
}
html body #agent-page[data-kefu-fujia-root] .kf-text-ai-controls .kf-section-title {
    margin: 0;
    flex: 0 0 auto;
    font-size: 14px;
}
html body #agent-page[data-kefu-fujia-root] .kf-text-ai-source {
    width: auto !important;
    min-width: 0;
    flex: 1 1 auto;
    min-height: 34px;
    border: 1px solid #D0D0D0;
    border-radius: 8px;
    background: #FFFFFF;
    color: #111111;
    padding: 6px 8px;
    font-size: 13px;
}
html body #agent-page[data-kefu-fujia-root] .kf-text-ai-manual {
    width: 100%;
    min-height: 74px;
    margin-top: 8px;
    box-sizing: border-box;
    border: 1px solid #D0D0D0;
    border-radius: 8px;
    padding: 8px 10px;
    resize: vertical;
    color: #111111;
    background: #FFFFFF;
    font: inherit;
    line-height: 1.55;
}
html body #agent-page[data-kefu-fujia-root] .kf-text-ai-status {
    margin: 3px 0 0;
    color: #666666 !important;
    font-size: 12px;
    line-height: 1.6;
}
html body #agent-page[data-kefu-fujia-root] .kf-text-ai-controls .kf-button {
    flex: 0 0 auto;
    white-space: nowrap;
}
html body #agent-page[data-kefu-fujia-root] .kf-text-ai-source-note {
    margin: 4px 0 0;
    color: #CC3A3F !important;
    font-size: 12px;
    line-height: 1.5;
}
html body #agent-page[data-kefu-fujia-root] .kf-text-ai-manual[hidden],
html body #agent-page[data-kefu-fujia-root] .kf-analysis-more[hidden] { display: none !important; }
html body #agent-page[data-kefu-fujia-root] .kf-text-ai-experience .kf-button.kf-primary {
    background: #FF5A5F;
    border-color: #FF5A5F;
    color: #FFFFFF;
}
html body #agent-page[data-kefu-fujia-root] .kf-text-ai-experience .kf-button.kf-primary:hover {
    background: #CC3A3F;
    border-color: #CC3A3F;
}
/* The primary badge is a filled brand chip with white text in the V0.2 candidate. */
html body #agent-page[data-kefu-fujia-root] .kf-reply-card.is-primary .kf-reply-badge {
    background: #FF5A5F !important;
    border-color: #FF5A5F !important;
    color: #FFFFFF !important;
}

html body #agent-page[data-kefu-fujia-root] .kf-chip {
    display: none !important;
}

/* 三栏主工作区布局：≥760px 始终保留左/中/右三栏；列宽随视口平滑收缩。 */
html body #agent-page[data-kefu-fujia-root] .kf-grid {
    display: grid;
    grid-template-columns: clamp(190px, 18vw, 280px) minmax(0, 1fr) clamp(190px, 19vw, 300px);
    gap: 16px;
    align-items: stretch;
    flex: 1 1 auto;
    min-height: 0;
    height: 100%;
    overflow: hidden;
}

/* 通用卡片与面板基础 */
html body #agent-page[data-kefu-fujia-root] :is(.kf-customer, .kf-card, .kf-profile) {
    min-width: 0;
    background: #FFFFFF;
    border: 1px solid #EBEBEB;
    border-radius: 14px;
    box-shadow: none;
    box-sizing: border-box;
}

/* 左侧：微信式连续会话列表 */
html body #agent-page[data-kefu-fujia-root] .kf-customer {
    padding: 0;
    display: flex;
    flex-direction: column;
    height: 100%;
    min-height: 0;
    overflow: hidden;
    background: #FFFFFF;
}

html body #agent-page[data-kefu-fujia-root] .kf-customer > .kf-heading {
    display: none !important;
}

html body #agent-page[data-kefu-fujia-root] .kf-conversation-hint {
    display: none !important;
}

html body #agent-page[data-kefu-fujia-root] .kf-follow {
    display: none !important;
}

html body #agent-page[data-kefu-fujia-root] .kf-conversation-list {
    flex: 1 1 0;
    min-height: 80px;
    overflow-y: auto;
    overflow-x: hidden;
    overscroll-behavior: contain;
    padding: 0 !important;
    scrollbar-gutter: stable;
    scrollbar-width: thin;
    scrollbar-color: #D1D5DB transparent;
}

html body #agent-page[data-kefu-fujia-root] .kf-conversation-list::-webkit-scrollbar {
    width: 6px;
}

html body #agent-page[data-kefu-fujia-root] .kf-conversation-list::-webkit-scrollbar-thumb {
    background: #D1D5DB;
    border-radius: 6px;
}

html body #agent-page[data-kefu-fujia-root] .kf-conversation-list::-webkit-scrollbar-track {
    background: transparent;
}

html body #agent-page[data-kefu-fujia-root] .kf-conversation-empty {
    margin: 32px 16px;
    color: #999999 !important;
    font-size: 13px;
    line-height: 1.6;
    text-align: center;
}

/* 微信式紧凑连续列表行：紧凑行高、细分隔线、无独立卡片圆角和间隙 */
html body #agent-page[data-kefu-fujia-root] .kf-conversation-row {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 8px 12px;
    margin: 0 !important;
    border-radius: 0 !important;
    border: none !important;
    border-bottom: 1px solid #F0F2F5 !important;
    background: transparent;
    cursor: pointer;
    transition: background-color 0.1s ease;
    text-align: left;
    position: relative;
    box-sizing: border-box;
}

html body #agent-page[data-kefu-fujia-root] .kf-conversation-row:hover:not([aria-pressed="true"]) {
    background: #F3F4F6 !important;
}

/* 选中项高亮：品牌色 #FF5A5F 整行背景，白色文字，无左侧竖线，无额外边框 */
html body #agent-page[data-kefu-fujia-root] .kf-conversation-row[aria-pressed="true"] {
    background: #FF5A5F !important;
    border-bottom: 1px solid transparent !important;
    border-radius: 0 !important;
    outline: none !important;
}

html body #agent-page[data-kefu-fujia-root] .kf-conversation-row[aria-pressed="true"] .kf-conversation-name {
    color: #FFFFFF !important;
}

html body #agent-page[data-kefu-fujia-root] .kf-conversation-row[aria-pressed="true"] .kf-conversation-time {
    color: rgba(255, 255, 255, 0.8) !important;
}

html body #agent-page[data-kefu-fujia-root] .kf-conversation-row[aria-pressed="true"] .kf-conversation-summary {
    color: rgba(255, 255, 255, 0.9) !important;
}

html body #agent-page[data-kefu-fujia-root] .kf-conversation-row[aria-pressed="true"] .kf-button {
    color: #FFFFFF !important;
    background: transparent !important;
    border-color: transparent !important;
}

/* 头像：约36×36px的圆角方形，中性默认占位图，不使用圆形SVG剪影 */
html body #agent-page[data-kefu-fujia-root] .kf-avatar {
    width: 36px !important;
    height: 36px !important;
    min-width: 36px !important;
    border-radius: 4px !important;
    overflow: hidden;
    background: #DFE2E5;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
}

html body #agent-page[data-kefu-fujia-root] .kf-conversation-main {
    flex: 1 1 auto;
    min-width: 0;
    display: flex;
    flex-direction: column;
    gap: 3px;
}

html body #agent-page[data-kefu-fujia-root] .kf-conversation-heading {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 6px;
    min-width: 0;
}

html body #agent-page[data-kefu-fujia-root] .kf-conversation-name-wrap {
    display: flex;
    align-items: center;
    gap: 4px;
    min-width: 0;
    flex: 1 1 auto;
}

html body #agent-page[data-kefu-fujia-root] .kf-conversation-name {
    color: #111111 !important;
    font-size: 14px;
    font-weight: 500;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    flex: 1 1 auto;
    min-width: 0;
    line-height: 1.3;
}

html body #agent-page[data-kefu-fujia-root] .kf-conversation-time {
    color: #999999 !important;
    font-size: 11px;
    flex-shrink: 0;
    margin-left: 6px;
    line-height: 1.3;
}

html body #agent-page[data-kefu-fujia-root] .kf-conversation-summary {
    display: block;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    color: #888888 !important;
    font-size: 12px;
    line-height: 1.3;
}

/* 列表行内按钮：默认隐藏不占位，悬停或选中展示 */
html body #agent-page[data-kefu-fujia-root] .kf-conversation-row .kf-button {
    flex: 0 0 auto;
    min-height: 22px;
    padding: 1px 5px;
    margin: 0;
    font-size: 11px;
    background: transparent;
    border: 1px solid transparent;
    color: #999999;
    display: none !important;
}

html body #agent-page[data-kefu-fujia-root] .kf-conversation-row:hover .kf-button,
html body #agent-page[data-kefu-fujia-root] .kf-conversation-row:focus-within .kf-button,
html body #agent-page[data-kefu-fujia-root] .kf-conversation-row[aria-pressed="true"] .kf-button {
    display: inline-flex !important;
}

html body #agent-page[data-kefu-fujia-root] .kf-conversation-row .kf-button:hover {
    color: #FF5A5F;
}

/* 左侧底部固定的本地资料状态栏 */
html body #agent-page[data-kefu-fujia-root] .kf-local-files {
    flex: 0 0 auto;
    border-top: 1px solid #EBEBEB;
    padding: 10px 14px;
    background: #FAFAFA;
    border-radius: 0 0 14px 14px;
    display: flex;
    flex-direction: column;
    gap: 6px;
    margin: 0;
}

html body #agent-page[data-kefu-fujia-root] .kf-disk-status-row {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 8px;
}

html body #agent-page[data-kefu-fujia-root] .kf-disk-status-wrap {
    display: flex;
    align-items: center;
    gap: 6px;
    min-width: 0;
    flex: 1 1 auto;
}

html body #agent-page[data-kefu-fujia-root] .kf-disk-dot {
    width: 8px;
    height: 8px;
    border-radius: 50%;
    background: #10B981;
    display: inline-block;
    flex-shrink: 0;
}

html body #agent-page[data-kefu-fujia-root] .kf-disk-dot.disconnected {
    background: #9CA3AF;
}

html body #agent-page[data-kefu-fujia-root] .kf-local-files .kf-help {
    margin: 0;
    font-size: 11px;
    color: #555555 !important;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

html body #agent-page[data-kefu-fujia-root] .kf-local-files .kf-button {
    width: 100%;
    min-height: 30px;
    padding: 4px 8px;
    font-size: 11px;
    margin-top: 4px;
}

html body #agent-page[data-kefu-fujia-root] .kf-local-append {
    display: flex;
    align-items: center;
    gap: 6px;
    font-size: 12px;
    line-height: 1.5;
    color: #555555;
}

/* 中间主工作区 */
html body #agent-page[data-kefu-fujia-root] .kf-workspace {
    display: flex;
    flex-direction: column;
    gap: 14px;
    min-width: 0;
    min-height: 0;
    height: 100%;
    overflow-y: auto;
    overflow-x: hidden;
    overscroll-behavior: contain;
    padding-right: 4px;
    padding-bottom: 16px;
    scrollbar-gutter: stable;
    scrollbar-width: thin;
    scrollbar-color: #D1D5DB transparent;
}

html body #agent-page[data-kefu-fujia-root] .kf-workspace > .kf-card {
    flex: 0 0 auto;
    background: #FFFFFF;
    border: 1px solid #EBEBEB;
    border-radius: 14px;
    padding: 18px 20px;
}

/* 同步操作区 */
html body #agent-page[data-kefu-fujia-root] .kf-connection {
    display: flex;
    flex-direction: column;
    gap: 12px;
}

html body #agent-page[data-kefu-fujia-root] .kf-sync-top {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    flex-wrap: wrap;
}

html body #agent-page[data-kefu-fujia-root] .kf-badge-connected {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 5px 12px;
    border-radius: 999px;
    font-size: 13px;
    font-weight: 500;
    background: rgba(16, 185, 129, 0.08);
    color: #059669;
}

html body #agent-page[data-kefu-fujia-root] .kf-badge-disconnected {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 5px 12px;
    border-radius: 999px;
    font-size: 13px;
    font-weight: 500;
    background: #F3F4F6;
    color: #555555;
}

html body #agent-page[data-kefu-fujia-root] .kf-sync-time {
    font-size: 14px;
    color: #555555;
}

html body #agent-page[data-kefu-fujia-root] .kf-sync-top .kf-button {
    min-height: 40px;
    padding: 9px 18px;
    font-size: 14px;
}

html body #agent-page[data-kefu-fujia-root] .kf-button[data-kf-action="recognize"] {
    background: #FF5A5F !important;
    color: #FFFFFF !important;
    font-size: 17px;
    font-weight: 600;
    min-height: 52px;
    border-radius: 8px !important;
    border: none !important;
    width: 100%;
    cursor: pointer;
    box-shadow: 0 4px 12px rgba(255, 90, 95, 0.2) !important;
    transition: all 0.15s ease;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
}

html body #agent-page[data-kefu-fujia-root] .kf-button[data-kf-action="recognize"]:hover:not(:disabled) {
    background: #CC3A3F !important;
    transform: translateY(-1px);
    box-shadow: 0 6px 16px rgba(255, 90, 95, 0.25) !important;
}

html body #agent-page[data-kefu-fujia-root] .kf-button[data-kf-action="recognize"]:disabled {
    background: #FF5A5F !important;
    opacity: 0.55 !important;
    cursor: not-allowed !important;
    box-shadow: none !important;
    transform: none !important;
}

html body #agent-page[data-kefu-fujia-root] .kf-sync-bottom {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    flex-wrap: wrap;
}

html body #agent-page[data-kefu-fujia-root] .kf-sync-bottom .kf-status {
    margin: 0;
    font-size: 14px;
    color: #555555;
}

/* 本次聊天校对：微信式自然聊天气泡呈现 */
html body #agent-page[data-kefu-fujia-root] .kf-review {
    display: flex;
    flex-direction: column;
    gap: 10px;
}

html body #agent-page[data-kefu-fujia-root] .kf-review > summary {
    font-size: 16px;
    font-weight: 700;
    color: #111111 !important;
    cursor: pointer;
    padding: 2px 0;
}

html body #agent-page[data-kefu-fujia-root] .kf-counts {
    margin: 2px 0 8px !important;
    font-size: 13px;
    color: #666666 !important;
}

html body #agent-page[data-kefu-fujia-root] .kf-timeline {
    max-height: 420px;
    overflow-y: auto;
    padding: 14px 16px;
    margin: 6px 0;
    display: flex;
    flex-direction: column;
    gap: 12px;
    background: #FAFAFA;
    border: 1px solid #EBEBEB;
    border-radius: 12px;
    box-sizing: border-box;
}

/* 消息行：自然宽度，根据角色左右排列 */
html body #agent-page[data-kefu-fujia-root] .kf-message {
    display: flex;
    flex-direction: column;
    gap: 4px;
    width: fit-content;
    max-width: 72%;
    min-width: 140px;
    box-sizing: border-box;
    position: relative;
    transition: all 0.15s ease;
}

html body #agent-page[data-kefu-fujia-root] .kf-message[data-role="customer"],
html body #agent-page[data-kefu-fujia-root] .kf-message[data-side="left"] {
    align-self: flex-start;
    margin-right: auto;
}

html body #agent-page[data-kefu-fujia-root] .kf-message[data-role="support"],
html body #agent-page[data-kefu-fujia-root] .kf-message[data-side="right"] {
    align-self: flex-end;
    margin-left: auto;
}

html body #agent-page[data-kefu-fujia-root] .kf-message[data-role="UNKNOWN"] {
    align-self: flex-start;
}

/* 自然聊天气泡本体 */
html body #agent-page[data-kefu-fujia-root] .kf-message-bubble {
    padding: 10px 14px;
    border-radius: 12px;
    box-sizing: border-box;
    width: 100%;
    word-break: break-word;
    transition: all 0.15s ease;
}

html body #agent-page[data-kefu-fujia-root] .kf-message[data-role="customer"] .kf-message-bubble,
html body #agent-page[data-kefu-fujia-root] .kf-message[data-side="left"] .kf-message-bubble {
    background: #F2F3F5;
    border: 1px solid #E5E7EB;
    border-radius: 4px 14px 14px 14px;
    box-shadow: 0 1px 2px rgba(0, 0, 0, 0.03);
}

html body #agent-page[data-kefu-fujia-root] .kf-message[data-role="support"] .kf-message-bubble,
html body #agent-page[data-kefu-fujia-root] .kf-message[data-side="right"] .kf-message-bubble {
    background: rgba(255, 90, 95, 0.08);
    border: 1px solid rgba(255, 90, 95, 0.22);
    border-radius: 14px 4px 14px 14px;
    box-shadow: 0 1px 2px rgba(255, 90, 95, 0.04);
}

html body #agent-page[data-kefu-fujia-root] .kf-message[data-role="UNKNOWN"] .kf-message-bubble {
    background: #FFFBEB;
    border: 1px solid #FDE68A;
    border-radius: 12px;
}

/* 气泡内元信息（序号与轻量角色胶囊，低强调不占正文空间） */
html body #agent-page[data-kefu-fujia-root] .kf-message-meta {
    display: flex;
    align-items: center;
    gap: 6px;
    margin-bottom: 4px;
    font-size: 11px;
}

html body #agent-page[data-kefu-fujia-root] .kf-message[data-role="support"] .kf-message-meta {
    justify-content: flex-end;
}

html body #agent-page[data-kefu-fujia-root] .kf-seq {
    color: #999999 !important;
    font-size: 11px;
    font-weight: 600;
    margin: 0 !important;
}

html body #agent-page[data-kefu-fujia-root] .kf-role-pill {
    font-size: 10px;
    font-weight: 500;
    color: #6B7280;
    background: rgba(0, 0, 0, 0.05);
    padding: 1px 5px;
    border-radius: 4px;
}

html body #agent-page[data-kefu-fujia-root] .kf-message[data-role="support"] .kf-role-pill {
    color: #FF5A5F;
    background: rgba(255, 90, 95, 0.12);
}

/* 正文输入/展示区：默认无表单边框、自然阅读；长文本自然换行 */
html body #agent-page[data-kefu-fujia-root] .kf-message-text {
    background: transparent !important;
    border: none !important;
    border-radius: 0 !important;
    padding: 2px 0 !important;
    font-size: 14px;
    line-height: 1.6;
    color: #111111 !important;
    width: 100%;
    box-sizing: border-box;
    resize: none;
    overflow-wrap: anywhere;
    white-space: pre-wrap;
    cursor: text;
}

html body #agent-page[data-kefu-fujia-root] .kf-message-text:focus {
    outline: none !important;
    box-shadow: none !important;
}

/* 编辑状态：显示足够宽的独立文本编辑区域及保存、取消操作 */
html body #agent-page[data-kefu-fujia-root] .kf-message.is-editing {
    max-width: 94% !important;
    width: 94% !important;
}

html body #agent-page[data-kefu-fujia-root] .kf-message.is-editing .kf-message-text {
    background: #FFFFFF !important;
    border: 1px solid #D0D0D0 !important;
    border-radius: 8px !important;
    padding: 8px 12px !important;
    min-height: 80px;
    box-shadow: 0 1px 3px rgba(0, 0, 0, 0.05);
}

html body #agent-page[data-kefu-fujia-root] .kf-edit-actions {
    display: none;
    align-items: center;
    justify-content: flex-end;
    gap: 8px;
    margin-top: 8px;
}

html body #agent-page[data-kefu-fujia-root] .kf-message.is-editing .kf-edit-actions {
    display: flex;
}

html body #agent-page[data-kefu-fujia-root] .kf-edit-actions .kf-button {
    min-height: 28px;
    padding: 3px 12px;
    font-size: 12px;
}

/* 一行横向工具栏：修改角色、编辑、删除；严禁竖排！ */
html body #agent-page[data-kefu-fujia-root] .kf-message-toolbar {
    display: flex;
    flex-direction: row;
    align-items: center;
    gap: 6px;
    white-space: nowrap !important;
    opacity: 0.15;
    transition: opacity 0.15s ease;
    margin-top: 2px;
}

html body #agent-page[data-kefu-fujia-root] .kf-message[data-role="support"] .kf-message-toolbar {
    align-self: flex-end;
    justify-content: flex-end;
}

html body #agent-page[data-kefu-fujia-root] .kf-message:hover .kf-message-toolbar,
html body #agent-page[data-kefu-fujia-root] .kf-message:focus-within .kf-message-toolbar {
    opacity: 1;
}

@media (hover: none) {
    html body #agent-page[data-kefu-fujia-root] .kf-message-toolbar {
        opacity: 0.85 !important;
    }
}

html body #agent-page[data-kefu-fujia-root] .kf-role-select {
    padding: 2px 6px;
    font-size: 11px;
    font-weight: 500;
    border-radius: 4px;
    border: 1px solid #D0D0D0 !important;
    background: #FFFFFF !important;
    color: #111111 !important;
    height: 24px;
    min-height: 24px;
    box-sizing: border-box;
}

html body #agent-page[data-kefu-fujia-root] .kf-toolbar-btn {
    min-height: 24px;
    height: 24px;
    padding: 2px 8px;
    font-size: 11px;
    border-radius: 4px !important;
    border: 1px solid #D0D0D0 !important;
    background: #FFFFFF !important;
    color: #555555 !important;
    display: inline-flex;
    align-items: center;
    gap: 3px;
    white-space: nowrap !important;
    cursor: pointer;
    box-sizing: border-box;
}

html body #agent-page[data-kefu-fujia-root] .kf-toolbar-btn:hover {
    color: #FF5A5F !important;
    border-color: #FF5A5F !important;
}

html body #agent-page[data-kefu-fujia-root] .kf-toolbar-btn.kf-btn-danger:hover {
    color: #EF4444 !important;
    border-color: #EF4444 !important;
}

html body #agent-page[data-kefu-fujia-root] .kf-ai-connection {
    color: #555555 !important;
    background: rgba(255, 90, 95, 0.04);
    border-left: 3px solid #FF5A5F;
    border-radius: 4px;
    padding: 8px 12px;
    font-size: 12px;
    line-height: 1.6;
    margin: 8px 0 0;
}

/* 首推可复制回复 */
html body #agent-page[data-kefu-fujia-root] .kf-result-head {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    margin-bottom: 8px;
}

html body #agent-page[data-kefu-fujia-root] .kf-result-head .kf-heading {
    font-size: 22px;
    font-weight: 700;
    color: #111111 !important;
    margin: 0;
}

html body #agent-page[data-kefu-fujia-root] .kf-result-head .kf-button[data-kf-action="copy"] {
    background: #FFFFFF !important;
    color: #111111 !important;
    border: 1px solid #D0D0D0 !important;
    border-radius: 8px !important;
    padding: 8px 18px;
    font-size: 14px;
    font-weight: 600;
    box-shadow: 0 1px 3px rgba(0, 0, 0, 0.04);
    transition: all 0.15s;
}

html body #agent-page[data-kefu-fujia-root] .kf-result-head .kf-button[data-kf-action="copy"]:hover:not(:disabled) {
    border-color: #FF5A5F !important;
    color: #FF5A5F !important;
}

html body #agent-page[data-kefu-fujia-root] .kf-snapshot-meta {
    font-size: 13px;
    color: #999999 !important;
    margin: 4px 0 10px;
}

html body #agent-page[data-kefu-fujia-root] .kf-first {
    width: 100%;
    box-sizing: border-box;
    background: #FAFAFA !important;
    border: 1px solid #EBEBEB !important;
    border-radius: 8px !important;
    padding: 14px 16px;
    font-size: 15px;
    line-height: 1.7;
    color: #111111 !important;
    min-height: 120px;
    resize: vertical;
}

/* 右侧：轻量客户信息面板 */
html body #agent-page[data-kefu-fujia-root] .kf-profile {
    background: #FFFFFF;
    border: 1px solid #EBEBEB;
    border-radius: 14px;
    padding: 18px 16px;
    display: flex;
    flex-direction: column;
    gap: 14px;
    height: 100%;
    min-height: 0;
    overflow-y: auto;
    overflow-x: hidden;
    box-sizing: border-box;
}

html body #agent-page[data-kefu-fujia-root] .kf-profile-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding-bottom: 12px;
    border-bottom: 1px solid #EBEBEB;
}

html body #agent-page[data-kefu-fujia-root] .kf-profile-heading {
    font-size: 20px;
    font-weight: 700;
    color: #111111 !important;
    margin: 0;
}

html body #agent-page[data-kefu-fujia-root] .kf-profile-hero {
    display: flex;
    flex-direction: row;
    align-items: flex-start;
    gap: 14px;
    padding: 14px 16px;
    background: #FFFFFF;
    border: 1px solid #EBEBEB;
    border-radius: 12px;
    text-align: left;
}

html body #agent-page[data-kefu-fujia-root] .kf-profile-avatar-col {
    flex: 0 0 96px;
    width: 96px;
    min-width: 0;
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 6px;
    text-align: center;
}

html body #agent-page[data-kefu-fujia-root] .kf-profile-avatar {
    flex: 0 0 auto;
}

html body #agent-page[data-kefu-fujia-root] .kf-profile-avatar .kf-avatar {
    width: 64px !important;
    height: 64px !important;
    min-width: 64px !important;
    border-radius: 10px !important;
}

html body #agent-page[data-kefu-fujia-root] .kf-profile-name {
    font-size: 15px;
    font-weight: 700;
    color: #111111 !important;
    margin: 0;
    max-width: 100%;
    line-height: 1.35;
    overflow-wrap: anywhere;
}

html body #agent-page[data-kefu-fujia-root] .kf-profile-badge {
    display: inline-block;
    padding: 2px 8px;
    font-size: 11px;
    font-weight: 600;
    color: #CC3A3F;
    background: rgba(255, 90, 95, 0.08);
    border-radius: 999px;
    white-space: nowrap;
}

html body #agent-page[data-kefu-fujia-root] .kf-profile-details {
    flex: 1 1 auto;
    min-width: 0;
    display: flex;
    flex-direction: column;
    gap: 7px;
    font-size: 13px;
    padding: 2px 0 0;
    border-bottom: none;
}

html body #agent-page[data-kefu-fujia-root] .kf-profile-row {
    display: grid;
    grid-template-columns: 68px minmax(0, 1fr);
    align-items: start;
    gap: 8px;
    line-height: 1.5;
}

html body #agent-page[data-kefu-fujia-root] .kf-profile-label {
    color: #999999;
    flex-shrink: 0;
}

html body #agent-page[data-kefu-fujia-root] .kf-profile-value {
    color: #111111;
    font-weight: 400;
    text-align: right;
    min-width: 0;
    overflow-wrap: anywhere;
}

@media (max-width: 520px) {
    html body #agent-page[data-kefu-fujia-root] .kf-profile-hero {
        gap: 10px;
        padding: 12px;
    }
    html body #agent-page[data-kefu-fujia-root] .kf-profile-avatar-col {
        flex-basis: 82px;
        width: 82px;
    }
    html body #agent-page[data-kefu-fujia-root] .kf-profile-row {
        grid-template-columns: 60px minmax(0, 1fr);
        gap: 6px;
    }
}

@media (max-width: 400px) {
    html body #agent-page[data-kefu-fujia-root] .kf-profile-row {
        grid-template-columns: minmax(0, 1fr);
        gap: 0;
    }
    html body #agent-page[data-kefu-fujia-root] .kf-profile-value {
        text-align: left;
    }
}

html body #agent-page[data-kefu-fujia-root] .kf-profile-history {
    display: flex;
    flex-direction: column;
    gap: 8px;
}

html body #agent-page[data-kefu-fujia-root] .kf-profile-subheading {
    font-size: 16px;
    font-weight: 700;
    color: #111111 !important;
    margin: 0;
}

html body #agent-page[data-kefu-fujia-root] .kf-profile-history-items {
    display: flex;
    flex-direction: column;
    gap: 8px;
    margin-top: 4px;
}

html body #agent-page[data-kefu-fujia-root] .kf-profile-history-item {
    padding: 8px 10px;
    background: #F7F8FA;
    border-radius: 8px;
    font-size: 12px;
}

html body #agent-page[data-kefu-fujia-root] .kf-profile-history-date {
    color: #FF5A5F;
    font-weight: 600;
    margin-bottom: 2px;
}

html body #agent-page[data-kefu-fujia-root] .kf-profile-history-snippet {
    color: #555555;
    line-height: 1.4;
    overflow: hidden;
    display: -webkit-box;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
}

html body #agent-page[data-kefu-fujia-root] .kf-profile-empty {
    color: #999999 !important;
    font-size: 13px;
    line-height: 1.6;
    text-align: center;
    padding: 40px 10px;
    margin: 0;
}

/* 重名选择模态弹窗 (Prototype 2) */
html body #agent-page[data-kefu-fujia-root] .kf-identity-backdrop {
    position: fixed;
    inset: 0;
    background: rgba(0, 0, 0, 0.45);
    z-index: 9999;
    display: flex;
    align-items: center;
    justify-content: center;
    backdrop-filter: blur(2px);
    box-sizing: border-box;
}

html body #agent-page[data-kefu-fujia-root] .kf-identity-modal {
    background: #FFFFFF;
    border-radius: 16px;
    width: 580px;
    max-width: 92vw;
    max-height: 85vh;
    padding: 24px;
    box-shadow: 0 16px 40px rgba(0, 0, 0, 0.18);
    position: relative;
    display: flex;
    flex-direction: column;
    box-sizing: border-box;
}

html body #agent-page[data-kefu-fujia-root] .kf-identity-close {
    position: absolute;
    right: 18px;
    top: 18px;
    width: 32px;
    height: 32px;
    border-radius: 50%;
    border: none;
    background: transparent;
    font-size: 20px;
    color: #999999;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: all 0.15s;
}

html body #agent-page[data-kefu-fujia-root] .kf-identity-close:hover {
    background: #F3F4F6;
    color: #111111;
}

html body #agent-page[data-kefu-fujia-root] .kf-identity-header {
    display: flex;
    align-items: flex-start;
    gap: 12px;
    margin-bottom: 14px;
}

html body #agent-page[data-kefu-fujia-root] .kf-identity-icon-wrap {
    width: 40px;
    height: 40px;
    border-radius: 50%;
    background: rgba(255, 90, 95, 0.1);
    color: #FF5A5F;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 20px;
    flex-shrink: 0;
}

html body #agent-page[data-kefu-fujia-root] .kf-identity-title-box {
    flex: 1 1 auto;
    min-width: 0;
}

html body #agent-page[data-kefu-fujia-root] .kf-identity-title {
    font-size: 18px;
    font-weight: 700;
    color: #111111;
    margin: 0 0 4px;
    line-height: 1.4;
}

html body #agent-page[data-kefu-fujia-root] .kf-identity-desc {
    font-size: 13px;
    color: #666666;
    margin: 0;
    line-height: 1.5;
}

html body #agent-page[data-kefu-fujia-root] .kf-identity-name-box {
    display: flex;
    align-items: center;
    gap: 8px;
    margin-bottom: 12px;
}

html body #agent-page[data-kefu-fujia-root] .kf-identity-name-label {
    font-size: 13px;
    font-weight: 500;
    color: #555555;
    flex-shrink: 0;
}

/* 简化身份确认弹窗 V1 (视图切换与搜索关联) */
html body #agent-page[data-kefu-fujia-root] .kf-identity-view-initial,
html body #agent-page[data-kefu-fujia-root] .kf-identity-view-link {
    display: flex;
    flex-direction: column;
    min-height: 0;
}

html body #agent-page[data-kefu-fujia-root] .kf-identity-alert {
    padding: 12px 14px;
    border-radius: 10px;
    font-size: 13px;
    line-height: 1.5;
    margin-bottom: 16px;
    background: #F7F8FA;
    border: 1px solid #EBEBEB;
    color: #555555;
    box-sizing: border-box;
}

html body #agent-page[data-kefu-fujia-root] .kf-identity-alert.is-warning {
    background: #FFFBEB;
    border-color: #FDE68A;
    color: #92400E;
}

html body #agent-page[data-kefu-fujia-root] .kf-identity-alert.is-info {
    background: rgba(255, 90, 95, 0.04);
    border-color: rgba(255, 90, 95, 0.22);
    color: #111111;
}

html body #agent-page[data-kefu-fujia-root] .kf-identity-subbar {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 10px;
    margin-bottom: 12px;
}

html body #agent-page[data-kefu-fujia-root] .kf-identity-back-btn {
    min-height: 30px !important;
    padding: 4px 10px !important;
    font-size: 12px !important;
    background: #FFFFFF !important;
    color: #555555 !important;
    border: 1px solid #D0D0D0 !important;
    border-radius: 6px !important;
}

html body #agent-page[data-kefu-fujia-root] .kf-identity-back-btn:hover {
    color: #FF5A5F !important;
    border-color: #FF5A5F !important;
}

html body #agent-page[data-kefu-fujia-root] .kf-identity-remark-badge {
    font-size: 13px;
    color: #555555;
}

html body #agent-page[data-kefu-fujia-root] .kf-remark-highlight {
    color: #FF5A5F;
}

html body #agent-page[data-kefu-fujia-root] .kf-identity-search-box {
    margin-bottom: 12px;
}

html body #agent-page[data-kefu-fujia-root] .kf-identity-search-input {
    width: 100%;
    height: 38px;
    padding: 8px 12px;
    border: 1px solid #D0D0D0 !important;
    border-radius: 8px !important;
    background: #FFFFFF !important;
    font-size: 13px;
    color: #111111 !important;
    box-sizing: border-box;
}

html body #agent-page[data-kefu-fujia-root] .kf-identity-search-input:focus {
    border-color: #FF5A5F !important;
    outline: none !important;
    box-shadow: 0 0 0 2px rgba(255, 90, 95, 0.12) !important;
}

html body #agent-page[data-kefu-fujia-root] .kf-identity-empty {
    padding: 32px 16px;
    text-align: center;
    font-size: 13px;
    color: #999999;
}

html body #agent-page[data-kefu-fujia-root] .kf-identity-collapsed-hint {
    font-size: 12px;
    color: #999999;
    line-height: 1.5;
    margin: 0 0 8px;
}

html body #agent-page[data-kefu-fujia-root] .kf-identity-show-all {
    align-self: flex-start;
    margin: 0 0 10px;
}

html body #agent-page[data-kefu-fujia-root] .kf-identity-selection-summary {
    padding: 10px 14px;
    border-radius: 8px;
    font-size: 13px;
    margin: 8px 0 14px;
    background: #F7F8FA;
    border: 1px solid #EBEBEB;
    color: #666666;
    line-height: 1.5;
    box-sizing: border-box;
}

html body #agent-page[data-kefu-fujia-root] .kf-identity-selection-summary.is-selected {
    background: rgba(255, 90, 95, 0.05);
    border-color: rgba(255, 90, 95, 0.3);
    color: #111111;
}

html body #agent-page[data-kefu-fujia-root] .kf-identity-radio-indicator {
    width: 18px;
    height: 18px;
    border-radius: 50%;
    border: 2px solid #D0D0D0;
    flex-shrink: 0;
    box-sizing: border-box;
    transition: all 0.15s ease;
    margin-left: 8px;
    background: #FFFFFF;
}

html body #agent-page[data-kefu-fujia-root] .kf-identity-candidate-card[aria-pressed="true"] .kf-identity-radio-indicator,
html body #agent-page[data-kefu-fujia-root] .kf-identity-candidate-card.is-selected .kf-identity-radio-indicator {
    border-color: #FF5A5F;
    background: #FF5A5F;
    box-shadow: inset 0 0 0 3px #FFFFFF;
}

html body #agent-page[data-kefu-fujia-root] .kf-identity-candidates {
    display: flex;
    flex-direction: column;
    gap: 10px;
    overflow-y: auto;
    max-height: 320px;
    margin: 4px 0 12px;
    padding: 2px;
}

html body #agent-page[data-kefu-fujia-root] .kf-identity-candidate-card {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 14px;
    padding: 14px 16px;
    border: 1px solid #EBEBEB;
    border-radius: 12px;
    background: #FFFFFF;
    transition: all 0.15s ease;
    cursor: pointer;
    text-align: left;
    width: 100%;
    box-sizing: border-box;
}

html body #agent-page[data-kefu-fujia-root] .kf-identity-candidate-card:hover {
    border-color: #FF5A5F;
    background: rgba(255, 90, 95, 0.02);
}

html body #agent-page[data-kefu-fujia-root] .kf-identity-candidate-card[aria-pressed="true"] {
    border-color: #FF5A5F;
    box-shadow: 0 0 0 2px rgba(255, 90, 95, 0.15);
}

html body #agent-page[data-kefu-fujia-root] .kf-identity-card-center {
    flex: 1 1 auto;
    min-width: 0;
    display: flex;
    flex-direction: column;
    gap: 4px;
}

html body #agent-page[data-kefu-fujia-root] .kf-identity-card-title-row {
    display: flex;
    align-items: center;
    gap: 8px;
    flex-wrap: wrap;
}

html body #agent-page[data-kefu-fujia-root] .kf-identity-candidate-name {
    font-size: 15px;
    font-weight: 700;
    color: #111111;
}

html body #agent-page[data-kefu-fujia-root] .kf-identity-tag-current {
    font-size: 11px;
    font-weight: 500;
    color: #FF5A5F;
    background: rgba(255, 90, 95, 0.08);
    padding: 2px 6px;
    border-radius: 4px;
}

html body #agent-page[data-kefu-fujia-root] .kf-identity-tag-history {
    font-size: 11px;
    font-weight: 500;
    color: #6B7280;
    background: #F3F4F6;
    padding: 2px 6px;
    border-radius: 4px;
}

html body #agent-page[data-kefu-fujia-root] .kf-identity-tag-recent {
    font-size: 11px;
    font-weight: 500;
    color: #FF5A5F;
    background: #FFF1F2;
    padding: 2px 6px;
    border-radius: 4px;
    display: inline-flex;
    align-items: center;
    gap: 2px;
}

html body #agent-page[data-kefu-fujia-root] .kf-identity-card-meta {
    font-size: 12px;
    color: #666666;
    line-height: 1.4;
}

html body #agent-page[data-kefu-fujia-root] .kf-identity-card-summary {
    font-size: 12px;
    color: #888888;
    line-height: 1.4;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    max-width: 320px;
}

html body #agent-page[data-kefu-fujia-root] .kf-identity-candidate-card .kf-button.kf-primary {
    background: #FF5A5F !important;
    color: #FFFFFF !important;
    border: none !important;
    border-radius: 8px !important;
    padding: 6px 14px !important;
    font-size: 13px !important;
    font-weight: 600 !important;
}

html body #agent-page[data-kefu-fujia-root] .kf-identity-candidate-card .kf-button:not(.kf-primary) {
    background: #FFFFFF !important;
    color: #111111 !important;
    border: 1px solid #D0D0D0 !important;
    border-radius: 8px !important;
    padding: 6px 14px !important;
    font-size: 13px !important;
    font-weight: 600 !important;
}

html body #agent-page[data-kefu-fujia-root] .kf-identity-footer {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 10px;
    padding-top: 14px;
    border-top: 1px solid #F0F0F0;
    margin-top: auto;
}

html body #agent-page[data-kefu-fujia-root] .kf-identity-footer-right {
    display: flex;
    align-items: center;
    gap: 8px;
}

/* 建立同名客户警示框 */
html body #agent-page[data-kefu-fujia-root] .kf-duplicate-confirm {
    background: #FFFBEB;
    border: 1px solid #FDE68A;
    border-radius: 12px;
    padding: 14px 16px;
    margin: 10px 0;
}

html body #agent-page[data-kefu-fujia-root] .kf-duplicate-msg {
    font-size: 13px;
    color: #92400E;
    line-height: 1.5;
    margin: 0 0 10px;
}

html body #agent-page[data-kefu-fujia-root] .kf-duplicate-actions {
    display: flex;
    gap: 10px;
    justify-content: flex-end;
}

/* 按钮通用规范 */
html body #agent-page[data-kefu-fujia-root] .kf-button {
    min-height: 38px;
    padding: 8px 14px;
    color: var(--kf-primary) !important;
    background: #FFFFFF !important;
    border: 1px solid #D0D0D0 !important;
    border-radius: 8px !important;
    font-size: 13px;
    font-weight: 600;
    cursor: pointer;
    box-sizing: border-box;
    transition: all 0.15s ease;
}

html body #agent-page[data-kefu-fujia-root] .kf-button:hover:not(:disabled) {
    border-color: var(--kf-brand) !important;
    color: var(--kf-brand) !important;
}

html body #agent-page[data-kefu-fujia-root] .kf-button.kf-primary {
    color: #FFFFFF !important;
    background: var(--kf-brand) !important;
    border-color: var(--kf-brand) !important;
}

html body #agent-page[data-kefu-fujia-root] .kf-button.kf-primary:hover:not(:disabled) {
    background: #CC3A3F !important;
}

html body #agent-page[data-kefu-fujia-root] .kf-button:disabled {
    opacity: 0.45;
    cursor: default;
}

html body #agent-page[data-kefu-fujia-root] .kf-input {
    box-sizing: border-box;
    width: 100%;
    min-width: 0;
    color: var(--kf-primary) !important;
    background: #FFFFFF !important;
    border: 1px solid #EBEBEB !important;
    border-radius: 8px !important;
    padding: 8px 12px;
    font: 400 14px/1.6 -apple-system, BlinkMacSystemFont, "Segoe UI", "PingFang SC", "Microsoft YaHei", system-ui, sans-serif;
}

html body #agent-page[data-kefu-fujia-root] .kf-input::placeholder {
    color: var(--kf-muted);
}

html body #agent-page[data-kefu-fujia-root] textarea.kf-input {
    resize: vertical;
    white-space: pre-wrap;
    overflow-wrap: anywhere;
}

html body #agent-page[data-kefu-fujia-root] [hidden] {
    display: none !important;
}

html body #agent-page[data-kefu-fujia-root] .kf-fold > summary {
    cursor: pointer;
    color: var(--kf-secondary) !important;
    font-size: 14px;
    line-height: 1.7;
    padding: 4px 0;
}

html body #agent-page[data-kefu-fujia-root] .kf-fold > summary:focus-visible {
    outline: 2px solid var(--kf-brand);
    outline-offset: 2px;
}

html body #agent-page[data-kefu-fujia-root] .kf-record-menu {
    position: fixed;
    z-index: 10000;
    padding: 6px;
    background: #FFFFFF;
    border: 1px solid #EBEBEB;
    border-radius: 8px;
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.08);
}

/* 右栏底部常驻工具区 */
html body #agent-page[data-kefu-fujia-root] .kf-profile-tools {
    margin-top: auto;
    display: flex;
    flex-direction: column;
    gap: 8px;
}

html body #agent-page[data-kefu-fujia-root] .kf-tool {
    border: 1px solid #EBEBEB;
    border-radius: 10px;
    padding: 8px 10px;
    box-sizing: border-box;
}

html body #agent-page[data-kefu-fujia-root] .kf-tool-title {
    margin: 0 0 4px;
    font-size: 13px;
    font-weight: 700;
    color: #111111;
}

html body #agent-page[data-kefu-fujia-root] .kf-tool-line {
    display: flex;
    align-items: center;
    gap: 6px;
    font-size: 12px;
    color: #555555;
    line-height: 1.5;
}

html body #agent-page[data-kefu-fujia-root] .kf-tool-status {
    font-size: 12px;
    color: #555555;
    line-height: 1.5;
}

html body #agent-page[data-kefu-fujia-root] .kf-tool-meta {
    font-size: 11px;
    color: #999999;
    line-height: 1.5;
    margin-top: 4px;
    white-space: pre-wrap;
    word-break: break-all;
}

html body #agent-page[data-kefu-fujia-root] .kf-tool-dot {
    width: 8px;
    height: 8px;
    border-radius: 50%;
    background: #C4C7CC;
    flex: 0 0 auto;
}

html body #agent-page[data-kefu-fujia-root] .kf-tool-dot.is-ok {
    background: #16A34A;
}

html body #agent-page[data-kefu-fujia-root] .kf-tool-dot.is-warn {
    background: #D97706;
}

html body #agent-page[data-kefu-fujia-root] .kf-tool-warning {
    margin: 6px 0 0;
    padding: 6px 8px;
    border: 1px solid #FED7AA;
    border-radius: 6px;
    background: #FFF7ED;
    color: #92400E;
    font-size: 11px;
    line-height: 1.5;
}

html body #agent-page[data-kefu-fujia-root] .kf-tool-buttons {
    display: flex;
    gap: 6px;
    flex-wrap: wrap;
    margin-top: 6px;
}

html body #agent-page[data-kefu-fujia-root] .kf-tool .kf-button {
    min-height: 30px;
    padding: 4px 8px;
    font-size: 12px;
    border-radius: 6px !important;
}

html body #agent-page[data-kefu-fujia-root] .kf-tool-help {
    margin: 6px 0 0;
    font-size: 11px;
    color: #999999;
    line-height: 1.5;
}

/* 响应式断点 */
/* 紧凑三列：760–1200px。右栏不隐藏，只收窄列宽和留白。 */
@media (min-width: 760px) and (max-width: 1200px) {
    html body #agent-page[data-kefu-fujia-root] #agent-work-main {
        padding: 16px 14px !important;
    }
    html body #agent-page[data-kefu-fujia-root] .kf-grid {
        gap: 12px;
    }
    html body #agent-page[data-kefu-fujia-root] .kf-workspace > .kf-card {
        padding: 16px 16px;
    }
    html body #agent-page[data-kefu-fujia-root] .kf-profile {
        padding: 16px 12px;
    }
    html body #agent-page[data-kefu-fujia-root] .kf-profile-hero {
        padding: 16px 12px;
    }
    html body #agent-page[data-kefu-fujia-root] .kf-conversation-row {
        gap: 8px;
        padding: 8px 10px;
    }
    html body #agent-page[data-kefu-fujia-root] .kf-local-files {
        padding: 10px 12px;
    }
    html body #agent-page[data-kefu-fujia-root] .kf-profile-heading {
        font-size: 18px;
    }
    html body #agent-page[data-kefu-fujia-root] .kf-profile-name {
        font-size: 16px;
    }
    html body #agent-page[data-kefu-fujia-root] .kf-profile-badge {
        padding: 3px 10px;
        font-size: 12px;
    }
    html body #agent-page[data-kefu-fujia-root] .kf-profile-details {
        gap: 8px;
        font-size: 13px;
    }
    html body #agent-page[data-kefu-fujia-root] .kf-profile-subheading {
        font-size: 14px;
    }
    html body #agent-page[data-kefu-fujia-root] .kf-button[data-kf-action="recognize"] {
        font-size: 16px;
        min-height: 48px;
    }
}

/* 760–959px：进一步压缩左右栏与卡片留白，仍保持三列。 */
@media (min-width: 760px) and (max-width: 959px) {
    html body #agent-page[data-kefu-fujia-root] .kf-grid {
        grid-template-columns: 170px minmax(0, 1fr) 190px;
        gap: 10px;
    }
    html body #agent-page[data-kefu-fujia-root] .kf-workspace > .kf-card {
        padding: 14px 12px;
    }
    html body #agent-page[data-kefu-fujia-root] .kf-profile {
        padding: 14px 10px;
    }
    html body #agent-page[data-kefu-fujia-root] .kf-profile-hero {
        padding: 14px 10px;
    }
    html body #agent-page[data-kefu-fujia-root] .kf-conversation-row {
        padding: 8px;
    }
    html body #agent-page[data-kefu-fujia-root] .kf-conversation-time {
        font-size: 10px;
    }
    html body #agent-page[data-kefu-fujia-root] .kf-sync-top .kf-button {
        min-height: 36px;
        padding: 7px 12px;
        font-size: 13px;
    }
}

/* 960–1200px：优先提升左栏客户名可读性；操作按钮脱离文档流，不再挤占名称。 */
@media (min-width: 960px) and (max-width: 1200px) {
    html body #agent-page[data-kefu-fujia-root] .kf-conversation-row {
        gap: 8px;
        padding: 8px 10px;
    }
    html body #agent-page[data-kefu-fujia-root] .kf-avatar {
        width: 32px !important;
        height: 32px !important;
        min-width: 32px !important;
    }
    html body #agent-page[data-kefu-fujia-root] .kf-conversation-heading {
        align-items: flex-start;
    }
    html body #agent-page[data-kefu-fujia-root] .kf-conversation-name {
        font-size: 13px;
        line-height: 1.25;
        white-space: normal;
        display: -webkit-box;
        -webkit-line-clamp: 2;
        -webkit-box-orient: vertical;
        overflow: hidden;
        text-overflow: clip;
    }
    html body #agent-page[data-kefu-fujia-root] .kf-conversation-time {
        margin-left: 4px;
        font-size: 11px;
    }
    html body #agent-page[data-kefu-fujia-root] .kf-conversation-summary {
        font-size: 11px;
        line-height: 1.35;
    }
    html body #agent-page[data-kefu-fujia-root] .kf-conversation-name-wrap > .kf-button {
        position: absolute;
        bottom: 2px;
        min-height: 20px;
        padding: 0 4px;
        font-size: 11px;
        line-height: 1.2;
        z-index: 2;
    }
    html body #agent-page[data-kefu-fujia-root] .kf-conversation-name-wrap > [data-kf-action="history-edit"] {
        right: 34px;
    }
    html body #agent-page[data-kefu-fujia-root] .kf-conversation-name-wrap > [data-kf-action="record-menu"] {
        right: 8px;
    }
    html body #agent-page[data-kefu-fujia-root] .kf-conversation-row > [data-kf-action="record-menu"] {
        position: absolute;
        right: 8px;
        bottom: 4px;
        z-index: 2;
    }
    html body #agent-page[data-kefu-fujia-root] .kf-conversation-row:hover .kf-conversation-summary,
    html body #agent-page[data-kefu-fujia-root] .kf-conversation-row:focus-within .kf-conversation-summary,
    html body #agent-page[data-kefu-fujia-root] .kf-conversation-row[aria-pressed="true"] .kf-conversation-summary {
        padding-right: 56px;
    }
}

@media (max-width: 759.98px) {
    html body #agent-page[data-kefu-fujia-root] #agent-work-main {
        padding: 12px !important;
        height: auto !important;
        overflow: visible;
    }
    html body #agent-page[data-kefu-fujia-root] .kf-shell {
        height: auto !important;
    }
    html body #agent-page[data-kefu-fujia-root] .kf-grid {
        grid-template-columns: minmax(0, 1fr) !important;
        height: auto;
        overflow: visible;
        gap: 12px;
    }
    html body #agent-page[data-kefu-fujia-root] .kf-customer {
        height: 50dvh;
        max-height: 480px;
    }
    html body #agent-page[data-kefu-fujia-root] .kf-workspace {
        height: auto;
        overflow: visible;
    }
    html body #agent-page[data-kefu-fujia-root] .kf-profile {
        display: none !important;
    }
    html body #agent-page[data-kefu-fujia-root] .kf-button[data-kf-action="recognize"] {
        font-size: 16px;
        min-height: 48px;
    }
    html body #agent-page[data-kefu-fujia-root] .kf-message {
        max-width: 96% !important;
    }
    html body #agent-page[data-kefu-fujia-root] .kf-message-text {
        width: 100%;
        flex: 1 1 100%;
    }
}

/* Phase3 UI-first: identity bar, analysis, three-reply cards and relationship panel */
html body #agent-page[data-kefu-fujia-root] .kf-customer .kf-local-files {
    display: none !important;
}
html body #agent-page[data-kefu-fujia-root] .kf-identity-bar {
    display: grid;
    grid-template-columns: minmax(0,1fr) minmax(0,1fr) auto;
    gap: 10px;
    padding: 8px 12px;
    margin: 0 0 8px;
    border: 1px solid #EBEBEB;
    border-radius: 10px;
    background: #F7F8FA;
}
html body #agent-page[data-kefu-fujia-root] .kf-identity-item {
    min-width: 0;
    display: flex;
    flex-direction: column;
    gap: 3px;
}
html body #agent-page[data-kefu-fujia-root] .kf-identity-label {
    font-size: 11px;
    color: #999999;
    line-height: 1.4;
}
html body #agent-page[data-kefu-fujia-root] .kf-identity-value {
    font-size: 13px;
    font-weight: 600;
    color: #111111;
    line-height: 1.5;
    overflow-wrap: anywhere;
}
html body #agent-page[data-kefu-fujia-root] .kf-identity-state {
    align-self: center;
    padding: 4px 10px;
    border-radius: 999px;
    font-size: 12px;
    font-weight: 700;
    color: #999999;
    background: #FFFFFF;
    border: 1px solid #EBEBEB;
}
html body #agent-page[data-kefu-fujia-root] .kf-identity-state.is-ok {
    color: #CC3A3F;
    border-color: #FFBFC3;
    background: #FFF3F4;
}
html body #agent-page[data-kefu-fujia-root] .kf-identity-state.is-warn {
    color: #8A4A00;
    border-color: #F4C77A;
    background: #FFF7ED;
}
html body #agent-page[data-kefu-fujia-root] .kf-analysis-card {
    border: 1px solid #EBEBEB;
    border-radius: 12px;
    padding: 12px 14px;
    margin: 10px 0;
    background: #FFFFFF;
}
html body #agent-page[data-kefu-fujia-root] .kf-section-title {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 8px;
    margin: 0 0 6px;
    font-size: 15px;
    font-weight: 700;
    color: #111111;
}
html body #agent-page[data-kefu-fujia-root] .kf-section-note {
    font-size: 11px;
    font-weight: 400;
    color: #999999;
}
/* Current points: 2x2 rows separated by hairlines, no boxed tiles */
html body #agent-page[data-kefu-fujia-root] .kf-analysis-grid {
    display: grid;
    grid-template-columns: minmax(0, 1fr);
    column-gap: 20px;
}
html body #agent-page[data-kefu-fujia-root] .kf-analysis-item {
    min-width: 0;
    padding: 7px 0;
    border-top: 1px solid #F0F2F5;
}
html body #agent-page[data-kefu-fujia-root] .kf-analysis-label {
    font-size: 11px;
    font-weight: 600;
    color: #999999;
    margin-bottom: 2px;
}
html body #agent-page[data-kefu-fujia-root] .kf-analysis-value {
    font-size: 13px;
    color: #111111;
    line-height: 1.6;
    overflow-wrap: anywhere;
}
html body #agent-page[data-kefu-fujia-root] .kf-analysis-empty {
    grid-column: 1 / -1;
    padding: 12px;
    border: 1px dashed #D0D0D0;
    border-radius: 8px;
    text-align: center;
    font-size: 13px;
    color: #999999;
    line-height: 1.6;
}
html body #agent-page[data-kefu-fujia-root] .kf-analysis-more > summary,
html body #agent-page[data-kefu-fujia-root] .kf-history-summary > summary {
    cursor: pointer;
    color: #555555;
    font-size: 13px;
    line-height: 1.6;
}
html body #agent-page[data-kefu-fujia-root] .kf-history-summary > summary.kf-section-title {
    display: list-item;
    margin: 0;
}
html body #agent-page[data-kefu-fujia-root] .kf-history-summary[open] > summary {
    margin-bottom: 8px;
}
/* Secondary: history background inside the analysis card */
html body #agent-page[data-kefu-fujia-root] .kf-analysis-card .kf-profile-history {
    margin-top: 6px;
    padding: 7px 0 0;
    border-top: 1px dashed #EBEBEB;
    display: flex;
    align-items: baseline;
    gap: 10px;
    min-width: 0;
}
html body #agent-page[data-kefu-fujia-root] .kf-analysis-subtitle {
    flex: 0 0 auto;
    font-size: 11px;
    font-weight: 600;
    color: #999999;
}
html body #agent-page[data-kefu-fujia-root] .kf-analysis-card .kf-profile-history-items {
    display: flex;
    flex-wrap: wrap;
    gap: 2px 14px;
    min-width: 0;
}
html body #agent-page[data-kefu-fujia-root] .kf-analysis-card .kf-profile-history-item {
    display: flex;
    gap: 6px;
    padding: 0;
    background: none;
    font-size: 12px;
    color: #555555;
    line-height: 1.6;
}
html body #agent-page[data-kefu-fujia-root] .kf-analysis-card .kf-profile-history-date {
    font-size: 12px;
    color: #999999;
    margin: 0;
}
html body #agent-page[data-kefu-fujia-root] .kf-analysis-card .kf-profile-history-snippet {
    font-size: 12px;
    color: #555555;
}
html body #agent-page[data-kefu-fujia-root] .kf-analysis-card .kf-profile-empty {
    margin: 0;
    font-size: 12px;
    text-align: left;
}
/* Reply cards: title row with copy on the right; tag column + auto-height textarea */
html body #agent-page[data-kefu-fujia-root] .kf-reply-list {
    display: flex;
    flex-direction: column;
    gap: 10px;
    margin-top: 10px;
}
html body #agent-page[data-kefu-fujia-root] .kf-reply-card {
    border: 1px solid #EBEBEB;
    border-radius: 12px;
    padding: 10px 12px 12px;
    background: #FFFFFF;
}
html body #agent-page[data-kefu-fujia-root] .kf-reply-card.is-primary {
    border-color: #FFBFC3;
    background: #FFF9FA;
    box-shadow: 0 0 0 2px rgba(255,90,95,0.06);
}
html body #agent-page[data-kefu-fujia-root] .kf-reply-head {
    display: flex;
    align-items: center;
    gap: 10px;
    min-height: 0;
    margin-bottom: 2px;
}
html body #agent-page[data-kefu-fujia-root] .kf-reply-index {
    font-size: 13px;
    font-weight: 700;
    color: #111111;
    flex: 0 0 auto;
}
html body #agent-page[data-kefu-fujia-root] .kf-reply-card.is-primary .kf-reply-index {
    color: #CC3A3F;
}
html body #agent-page[data-kefu-fujia-root] .kf-reply-empty {
    flex: 1 1 auto;
    min-width: 0;
    font-size: 12px;
    color: #999999;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}
html body #agent-page[data-kefu-fujia-root] .kf-reply-head .kf-reply-copy {
    margin-left: auto;
    flex: 0 0 auto;
    padding: 6px 14px !important;
    min-height: 32px;
    font-size: 13px !important;
}
html body #agent-page[data-kefu-fujia-root] .kf-reply-body {
    display: grid;
    grid-template-columns: 88px minmax(0, 1fr);
    gap: 10px;
    align-items: start;
}
html body #agent-page[data-kefu-fujia-root] .kf-reply-tags {
    display: flex;
    flex-direction: column;
    align-items: flex-start;
    gap: 5px;
    min-height: 100%;
    box-sizing: border-box;
    padding-top: 0;
}
html body #agent-page[data-kefu-fujia-root] .kf-reply-badge {
    display: inline-flex;
    align-items: center;
    padding: 2px 9px;
    border-radius: 999px;
    background: #FF5A5F;
    color: #FFFFFF;
    font-size: 11px;
    font-weight: 700;
    line-height: 1.5;
}
html body #agent-page[data-kefu-fujia-root] .kf-reply-strategy {
    font-size: 12px;
    font-weight: 600;
    color: #555555;
    line-height: 1.45;
    overflow-wrap: anywhere;
}
html body #agent-page[data-kefu-fujia-root] .kf-reply-strategy + .kf-reply-strategy {
    font-weight: 400;
    color: #999999;
}
html body #agent-page[data-kefu-fujia-root] .kf-reply-card.is-primary .kf-reply-strategy:first-of-type {
    color: #CC3A3F;
}
html body #agent-page[data-kefu-fujia-root] .kf-reply-textarea {
    width: 100%;
    min-height: 58px;
    box-sizing: border-box;
    resize: vertical;
    overflow-y: auto;
    border: 1px solid #D0D0D0;
    border-radius: 8px;
    background: #FFFFFF;
    color: #111111;
    font: inherit;
    font-size: 14px;
    line-height: 1.65;
    padding: 8px 12px 48px;
    margin: 0;
    display: block;
}
html body #agent-page[data-kefu-fujia-root] .kf-history-summary {
    padding: 12px 14px;
    margin: 10px 0;
    border: 1px solid #EBEBEB;
    border-radius: 12px;
}
html body #agent-page[data-kefu-fujia-root] .kf-history-summary .kf-profile-empty {
    margin: 0;
    text-align: left;
}
html body #agent-page[data-kefu-fujia-root] .kf-reply-body { align-items: stretch; }
html body #agent-page[data-kefu-fujia-root] .kf-reply-editor { position: relative; min-width: 0; display: flex; flex-direction: column; }
html body #agent-page[data-kefu-fujia-root] .kf-reply-editor .kf-reply-textarea { flex: 1 0 auto; }
html body #agent-page[data-kefu-fujia-root] .kf-reply-editor .kf-reply-copy {
    position: absolute;
    right: 20px;
    bottom: 10px;
    min-height: 30px;
    padding: 5px 12px !important;
    font-size: 12px !important;
}
html body #agent-page[data-kefu-fujia-root] .kf-profile > * { flex-shrink: 0; }
html body #agent-page[data-kefu-fujia-root] .kf-reply-textarea:focus {
    outline: none;
    border-color: #FF5A5F;
    box-shadow: 0 0 0 3px rgba(255,90,95,0.12);
}
html body #agent-page[data-kefu-fujia-root] .kf-reply-textarea:disabled {
    background: #F7F8FA;
    color: #555555;
}
/* Right column: two free-text relationship blocks */
html body #agent-page[data-kefu-fujia-root] .kf-relationship {
    display: flex;
    flex-direction: column;
    gap: 8px;
    padding: 10px 0 12px;
    border-top: 1px solid #EBEBEB;
}
html body #agent-page[data-kefu-fujia-root] .kf-relationship-head {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 8px;
}
html body #agent-page[data-kefu-fujia-root] .kf-relationship-head .kf-profile-subheading {
    margin: 0;
    font-size: 14px;
}
html body #agent-page[data-kefu-fujia-root] .kf-relationship-state {
    font-size: 10px;
    color: #999999;
    border: 1px dashed #D0D0D0;
    border-radius: 999px;
    padding: 2px 7px;
    white-space: nowrap;
}
html body #agent-page[data-kefu-fujia-root] .kf-relationship-groups {
    display: flex;
    flex-direction: column;
    gap: 10px;
}
html body #agent-page[data-kefu-fujia-root] .kf-relationship-field {
    display: flex;
    flex-direction: column;
    gap: 4px;
}
html body #agent-page[data-kefu-fujia-root] .kf-relationship-title {
    font-size: 12px;
    font-weight: 700;
    color: #111111;
}
html body #agent-page[data-kefu-fujia-root] .kf-relationship-input {
    width: 100%;
    min-height: 66px;
    max-height: 340px;
    box-sizing: border-box;
    border: 1px solid #D0D0D0;
    border-radius: 8px;
    padding: 7px 9px;
    font: inherit;
    font-size: 13px;
    line-height: 1.6;
    color: #111111;
    background: #FFFFFF;
    resize: vertical;
    overflow-y: auto;
    white-space: pre-wrap;
}
html body #agent-page[data-kefu-fujia-root] .kf-relationship-input::placeholder {
    color: #999999;
}
html body #agent-page[data-kefu-fujia-root] .kf-relationship-input:focus {
    outline: none;
    border-color: #FF5A5F;
    box-shadow: 0 0 0 2px rgba(255,90,95,0.12);
}
html body #agent-page[data-kefu-fujia-root] .kf-relationship-note {
    font-size: 10px;
    color: #999999;
    line-height: 1.5;
    margin: 0;
}
html body #agent-page[data-kefu-fujia-root] .kf-profile .kf-profile-details {
    gap: 6px;
}
html body #agent-page[data-kefu-fujia-root] .kf-tool#kefu-tool-assistant .kf-tool-meta,
html body #agent-page[data-kefu-fujia-root] .kf-tool#kefu-tool-assistant .kf-tool-help,
html body #agent-page[data-kefu-fujia-root] #kefu-helper-contact-result {
    display: none !important;
}

@media (max-width: 759px) {
    html body #agent-page[data-kefu-fujia-root] .kf-identity-bar {
        grid-template-columns: 1fr;
    }
    html body #agent-page[data-kefu-fujia-root] .kf-analysis-grid {
        grid-template-columns: 1fr;
    }
    html body #agent-page[data-kefu-fujia-root] .kf-reply-body {
        grid-template-columns: 1fr;
    }
    html body #agent-page[data-kefu-fujia-root] .kf-reply-tags {
        flex-direction: row;
        flex-wrap: wrap;
    }
}
@media (min-width: 1201px) {
    html body #agent-page[data-kefu-fujia-root] .kf-grid {
        grid-template-columns: clamp(220px, 16vw, 320px) minmax(0, 1fr) clamp(280px, 22vw, 380px);
    }
}

html body #agent-page[data-kefu-fujia-root] .kf-avatar-capture-row {
    display: flex;
    align-items: center;
    gap: 8px;
    margin-top: 10px;
    font-size: 12px;
    line-height: 1.5;
    color: #555555;
    cursor: pointer;
}

html body #agent-page[data-kefu-fujia-root] .kf-avatar-capture-row input[type="checkbox"] {
    width: 16px;
    height: 16px;
    margin: 0;
    flex: 0 0 auto;
    accent-color: #FF5A5F;
}